How We Handle Returns, Refunds & Complaints for Our Stanmore Fresh Flowers
Our Fresh Flowers Guarantee in Stanmore
At Florist Stanmore, we are committed to delivering only the freshest and most beautiful flowers to households and businesses in Stanmore and the surrounding areas. Every floral arrangement is carefully prepared and locally delivered with freshness in mind. Your satisfaction is our top priority, and our policies are designed to ensure complete peace of mind on every purchase.
Damaged-on-Arrival Flowers
We take every precaution to ensure your flowers arrive in perfect condition. However, if you receive flowers that are visibly damaged or not up to our usual standards, please inform us on the same day of delivery. We may ask for a photo of the flowers as they arrived, so that we can quickly assess the issue and provide the fastest possible resolution for you. This enables us to replace or refund your bouquet promptly and helps us improve our service for the Stanmore community.
Flower Freshness Window
Florist Stanmore stands behind a freshness guarantee on all bouquets. When properly cared for and displayed, our flowers should maintain their beauty and freshness for at least five days from the date of delivery. If your flowers wilt or deteriorate significantly within this period, please notify our team promptly so we can investigate and address the issue. This commitment to quality has made us a trusted florist for both private and business customers in and around Stanmore.
Refunds & Replacement Options
Your satisfaction is at the heart of everything we do. If you experience a problem with your flowers, such as damage on arrival or a lack of freshness within the five-day window, we offer a choice of a replacement bouquet or a refund. We generally process refunds to your original payment method. Alternatively, you may choose to have a fresh replacement sent at the earliest convenience. For both options, our team will guide you through the straightforward process to ensure you are fully satisfied with the outcome.
How to Make a Complaint
We appreciate our local Stanmore customers and value honest feedback, as it helps us improve our services. If you wish to raise a complaint about any aspect of your order or our service, simply contact us with the details of your experience and any relevant information about your order. Our management team investigates each case thoroughly and responds as quickly as possible with a fair resolution.
Trusted Local Service in Stanmore
Florist Stanmore is proud to be a longstanding part of the Stanmore community, supporting both households and businesses with our fresh flower delivery and customer-first approach. We thank you for placing your trust in us and promise to uphold the highest standards for both product freshness and customer service.
Our Commitment
Whether you are sending a thoughtful gift or brightening your own home or office, you can choose Florist Stanmore with confidence, knowing our returns, refund and complaints process is hassle-free and honest. We are always here to help if you have any concerns about your flower order.
