Welcome to Florist Stanmore. The following Terms & Conditions apply to all purchases, orders, and deliveries of flowers and related products carried out via our online platform. These conditions establish legally binding terms for the purchase of flowers, arrangements, and gifts for delivery in Stanmore and its surrounding areas. Please read these Terms & Conditions carefully before making an order.
By placing an order with Florist Stanmore, you agree to be bound by these Terms & Conditions. These apply to all customers ordering for delivery within Stanmore and neighbouring localities. We reserve the right to alter these terms at any time, but the terms in effect at the time of your order will apply to your purchase. Please ensure you check this page for the latest version each time you order.
Ordering with Florist Stanmore is simple and secure. You can browse our range of floral arrangements and gifts on our website and select your preferred products. To place an order:
The placement of your order constitutes an offer to purchase the selected products. Acceptance of your order and formation of a contract occurs only when we have confirmed your order via email and it has passed our internal validation checks. We reserve the right to decline any order at our discretion.
All products are subject to availability. In the event that a particular flower or product is unavailable at the time of your order, Florist Stanmore reserves the right to substitute it with a flower or item of equal quality and value. We will make every reasonable effort to capture the spirit and style of the selected arrangement. If a substitution is necessary, we will ensure the overall design, colour scheme, and quality remain consistent with your selection.
All prices displayed on our website are in Pounds Sterling (£) and are inclusive of VAT where applicable. The price for each product includes standard delivery within Stanmore and specified surrounding areas unless otherwise stated. Additional charges may apply for specific delivery requests outside our usual delivery zones, same-day service, or special timed deliveries. These will be clearly stated at checkout.
Florist Stanmore accepts a variety of payment methods for your convenience, including most major credit and debit cards. Payment for all orders is processed in full at the time of placing your order via our secure online payment gateway. By submitting your card or payment details, you confirm you have the authority to use that payment method.
If a payment is not authorised or is declined, your order will not be processed. You are responsible for ensuring your payment details are correct and up to date.
We offer flower delivery throughout Stanmore and its surrounding areas. When placing your order, you may select your preferred delivery date. While we aim to deliver on the requested date, specific delivery times cannot be guaranteed. Deliveries are typically made Monday to Saturday, excluding public holidays unless otherwise stated.
For same-day delivery, orders must be placed before our published cut-off time. Orders received after this time will be delivered on the next available day. It is your responsibility to ensure the delivery details, including address and contact information, are accurate. We cannot accept liability for late or failed deliveries where incorrect or incomplete delivery details have been provided.
If no one is available to receive the delivery, we will follow your instructions where possible (such as leaving it with a neighbour or in a safe place) or leave a card with details for arranging re-delivery or collection. Additional delivery attempts may incur an extra charge.
You may cancel or amend your order free of charge, provided you give reasonable notice and before your flowers have been dispatched. To cancel or change your order, please contact us as soon as possible. Once an order is prepared or out for delivery, cancellations or significant changes may not be possible, and you may still be charged in full.
Where a cancellation is accepted, we will process your refund using your original payment method within a reasonable time frame.
We are committed to providing high-quality flower arrangements. Due to the perishable nature of flowers, returns are only accepted if the product is damaged, faulty, or significantly not as described. If you are dissatisfied with your order, please contact us within 24 hours of delivery.
Photos of the item may be required to help us resolve the issue. Where a refund or replacement is warranted, we will make arrangements as appropriate. This does not affect your statutory rights.
Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury resulting from our negligence, or for fraud or fraudulent misrepresentation. Subject to the above, Florist Stanmore shall not be liable for any indirect, consequential, special, or punitive damages arising out of or in connection with your use of our website or purchase of products.
Our total liability to you for any claim arising in connection with an order shall not exceed the total sum paid for the products and delivery service in question. We accept no liability for events outside our reasonable control, such as severe weather, delivery delays caused by third parties, or acts of God.
Florist Stanmore will not be deemed in breach of these terms nor liable for delay in performing, or failure to perform, any of its obligations under these Terms & Conditions if such delay or failure results from events, circumstances, or causes beyond its reasonable control, including but not limited to natural disasters, transport interruptions, governmental restrictions, or adverse weather conditions.
You are responsible for maintaining the confidentiality of your account and order details. You agree to provide accurate information when placing an order and to update us in case of any changes. You are also responsible for ensuring the recipient is available at the delivery address or that appropriate alternative arrangements for receipt have been made.
We respect your privacy and are committed to protecting your personal data. Your information will be used only for the purpose of processing and delivering your order and will be managed in accordance with applicable data protection laws and our Privacy Policy. We will not share your details with third parties except where necessary for delivery or legal compliance.
All content, images, and descriptions on the Florist Stanmore website are the property of Florist Stanmore or its licensors. You may not copy, reproduce, or use any content from our website without express written permission.
These Terms & Conditions and any dispute or claim arising from or in connection with them, including any non-contractual disputes, are governed by and construed under the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any disputes relating to these Terms & Conditions or your purchase from Florist Stanmore.
These Terms & Conditions are applicable to all customers purchasing flowers or related products for delivery throughout Stanmore and the neighbouring areas served by Florist Stanmore. By placing an order, you acknowledge your awareness of, and agreement to, these terms as they apply to your locality.
If you have any questions or concerns regarding these Terms & Conditions, please contact our customer service team for clarification before placing your order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Stanmore, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Stanmore.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
